Introduction to the team
Join our dynamic Dispute Ops team as a Disputes Investigator I, where you'll play a vital role in protecting our company and customers from fraudulent activity. This position is ideal for a proactive, analytical professional with a background in chargebacks, strong interpersonal skills and a passion for problem-solving. You'll be primarily responsible for reviewing individual disputes and making decisions based on the information available. With opportunities to grow your expertise work in a hybrid environment that supports development and team culture, this role offers both challenge and impact.
In this role, you will:
•Conduct fraud risk reviews by analyzing chargebacks and transactional data to identify patterns, assess risk, and protect both the company and its customers.
•Conduct independent and collaborative work to support team and departmental goals.
•Create chargeback documentation using customer and transaction records to support loss prevention efforts and ensure accurate dispute resolution.
•Consistently meet or exceed performance standards while working in a hybrid work environment, demonstrating reliability and accountability in both independent and collaborative tasks.
•Work together on the identification and reporting of technical or operational issues impacting our team workflow.
•Engage with customers, financial institutions, vendors, airlines, and/or internal teams to reduce chargeback losses through effective communication and resolution strategies.
Experience and qualifications:
•Demonstrate strong interpersonal, organizational, and analytical skills with a self-motivated, action-oriented mindset.
•Bring 1+ year of customer service experience; background in travel, risk analysis, or vendor engagement is a plus.
•Confidently make independent decisions and take initiative with minimal supervision.
•Demonstrate strong time management and task prioritization skills, consistently meeting deadlines and delivering high-quality work independently.
•Proficient in Microsoft Office and internal/web-based research tools with strong overall PC skills.
The total cash range for this position in Springfield is $40,000.00 to $56,000.00. Employees in this role have the potential to increase their pay up to $64,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual's knowledge, skills, and experience. Pay ranges may be modified in the future.
Benefits and perks
Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership.
About Expedia Group
Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.
