JOB SUMMARY
Dispatches delivery drivers and provides driver and customer support. Arranges schedules for workers, equipment, and/or service vehicles for the conveyance of materials and products. Maintain communications with all interested parties throughout the delivery process to ensure and facilitate the best possible product delivery and service. Update information and systems as required.
This job must be carried out in compliance with all Sysco Corporation Business Conduct and Ethics Standards, policies, and procedures as well as all Federal, State, and Local laws, including the Sarbanes-Oxley (SOX) Act of 2002.
RESPONSIBILITIES
•Timely dispatches drivers each morning, assuring that each driver has the correct invoices and all drivers depart terminal promptly.
•Completes Absentee and Tardy Forms.
•Makes necessary data input into E-Time and Achievement Based Compensation (ABC) pay systems.
•Provides driver and customer support via incoming phone calls to the transportation department.
•Maintains Tripmaster records, driver daily record of status records (Department of Transportation (DOT) Logs), and driver Manifest records.
•Designates vehicles according to factors, such as length and purpose of the trip, freight, passenger requirements, preference of the user, or other factors.
•May make route adjustments or accommodations for deliveries, based on time of departure, destination, and expected time of return.
•Directs activities of drivers, using two-way radio or other communication and investigates overdue vehicles.
•Possibly confers with customers to expedite or locate missing, misrouted, or delayed routes, or damaged merchandise.
•Retains a record of mileage, fuel used, repairs made, and other expenses. May also coordinate the issue of equipment to drivers, such as hand trucks, dollies, and blankets.
•Other projects and responsibilities, as assigned.
QUALIFICATIONS
Education
•High School diploma, General Education Development (GED), or ability to read, write, and perform mathematics at this level is required.
•Associate's or Bachelor's degree in Logistics, Supply Chain, or related field is preferred.
Experience
•3-5 years of related work experience in Distribution or Food Service is required.
Certificates, Licenses, and Registrations
•Commercial Drivers' License (CDL) Class A is required.
Professional Skills
•Adjusting actions concerning others' actions.
•Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
•Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
•Managing one's own time and the time of others.
•Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
•Talking to others to convey information effectively.
•Considering the relative costs and benefits of potential actions to choose the most appropriate one.
•Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
•Regularly required to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear.
•Frequently required to sit and reach with hands and arms.
•Must occasionally lift and/or move up to 50 pounds.
OVERVIEW
Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations.
AFFIRMATIVE ACTION STATEMENT
Applicants must be currently authorized to work in the United States.
