About Monzo
Monzo provides personal and business bank accounts, joint accounts, accounts for 16-17 year olds, a free kids account, credit cards, savings, investment products, and pension consolidation to customers in the UK.
Responsibilities
•Define and maintain the Group COO strategy across UK Operations, EU Operations, and Controls
•Lead goal-setting for the Group COO area and align top-level objectives with sub-function goals
•Partner with Finance to establish monthly reporting, forecasting, and financial controls
•Lead the transition to a global operating model that balances global efficiency with local market operational requirements
•Take accountability for high-impact short- and medium-term strategic projects, collaborating across the company
•Track progress against the Group COO strategy and communicate updates for CEO reporting, the PRA 90-Day Plan, and the GCOO Leadership Team
Requirements
•Extensive experience operating at a senior strategic level, ideally in fintech or complex operational environments
•Track record of shaping business strategy through structured problem-solving, data, and business insight
•Ability to turn strategy into executable projects and deliver them on time and to quality
•Ability to align stakeholders, resolve trade-offs, and hold cross-functional teams accountable without direct reporting lines
•Ability to translate operational and technical information into executive narratives for technical and non-technical audiences
•Experience establishing governance and communication strategies in unstructured environments
•Financial discipline and analytical capability, including experience partnering with Finance to connect operational levers to commercial performance
•Experience navigating global and local operational structures and trade-offs across multiple markets
•Strong communication skills, including distilling complex ideas and metrics into actionable insights, board decks, and leadership updates
Conditions
•Incentive awards tied to performance and benefits
•London office option; distributed working within the UK, with ad hoc meetings in London
•Home-working setup provided, including a MacBook; additional support is available for fully remote workers
