About the Role
Amex Digital Labs' mission is to build the future of payments and membership, creating new value that evolves with our customers' needs and drives deeper engagement and loyalty. We leverage emerging technologies to deliver innovations that enhance how customers pay, travel, dine, and experience the brand.
The Director will serve as a key strategic and execution partner to Product, Technology, and business stakeholders in TLS, Resy, and across the organization, helping define the capabilities, operating models, and investments required to advance agentic experiences. The role requires a combination of strategic thinking, technical curiosity, exceptional program leadership, and the ability to drive outcomes in a rapidly evolving environment.
Responsibilities
•Partner with cross-functional teams and leaders to define and execute the strategic roadmap for priority agentic capabilities
•Identify capability needs and gaps, develop strategic recommendations, and build business cases to inform investment priorities
•Lead program management and execution of priority initiatives, including roadmaps, milestones, dependencies, governance, and executive reporting
•Drive cross-functional coordination and accountability across Product, Technology, Risk, and business teams to accelerate delivery and resolve execution challenges
•Establish performance metrics and operating cadences to track progress, manage risks, and ensure measurable outcomes
•Serve as a strategic advisor to leadership, translating complex initiatives into clear recommendations, decisions, and executive communications
Minimum Qualifications
•7+ years of experience in strategy, program management, product strategy, consulting, technology transformation, or related disciplines
•Proven track record leading complex, cross-functional technology initiatives from strategy through execution, delivering measurable business outcomes
•Exceptional strategic thinking, structured problem-solving, and program management skills, with the ability to navigate ambiguity and drive results
•Strong understanding, curiosity, and interest in emerging technologies, digital platforms, and the capabilities required to enable innovative customer experiences
•Outstanding executive communication, stakeholder management, and ability to influence and drive accountability across teams
Preferred Qualifications
•Experience in financial services, digital products, or technology-driven organizations, with demonstrated team leadership experience, preferred
Additional Note
Employment eligibility to work with American Express in the United States is required, as the company will not pursue visa sponsorship for these positions.
