# The Aviva Experience
Individually we are people, but together we are Aviva. These words take on their full meaning when they become our values: Caring, Commitment, Community, and Trust.
At Aviva Canada, we put people first: our employees, our customers, and our communities. We are proud of a culture founded on caring, inclusion, and collaboration, where your voice matters and your development is supported. We don't just do insurance; we make a real difference by protecting what matters most.
The Opportunity
We are pleased to offer a leadership opportunity within the centralized underwriting operations team. This position is an excellent opportunity for someone passionate about talent management, continuous improvement, and achieving results.
Reporting to the Senior Director, you will play a key role in employee development, operations optimization, and delivering an exceptional customer experience. You will lead a team of underwriting assistants and help create a mobilizing work environment that fosters performance, collaboration, and professional growth.
What You Will Do
•Lead, mobilize, and develop a team of underwriting assistants by providing coaching, mentoring, training, and ongoing support.
•Foster the professional development of team members by creating learning and growth opportunities.
•Monitor individual and team performance to achieve department and organizational objectives.
•Collaborate with business partners and stakeholders on various local or national strategic initiatives.
•Implement innovative solutions aimed at improving operational efficiency and customer experience.
•Establish and maintain high standards of quality, service, and operational excellence.
•Promote a customer-centric, solution-oriented culture.
•Proactively identify operational risks and implement appropriate corrective measures.
•Develop trusting relationships based on transparency, integrity, and collaboration.
•Coordinate various services related to branch operations, such as coordinating the mail room, answering calls, and supplying various daily necessities.
What You Will Bring
•Demonstrated experience in commercial underwriting.
•Strong aptitude for coaching, developing, and mobilizing employees.
•Ability to manage and support change with confidence and resilience.
•Excellent leadership skills and demonstrated experience managing high-performing teams.
•Results-oriented approach combined with excellent ability to build strong working relationships.
•Good business sense and commitment to service excellence.
•Ability to establish and maintain effective relationships with brokers, business partners, and internal teams.
•Excellent organizational skills and ability to manage multiple priorities simultaneously.
•Strong analytical, problem-solving, and decision-making skills.
•Experience interpreting data and developing performance metrics.
•Excellent written and verbal communication skills.
•Knowledge of Aviva systems is an asset.
•Post-secondary diploma or equivalent professional experience.
•Knowledge of French is required.
•Intermediate-advanced proficiency in English is required due to the nature of the tasks, work tools, or interactions with English-speaking partners, team members, or customers.
My Unique Advantage
•Experience in commercial underwriting in property and casualty (P&C) insurance and/or commercial automobile is an asset.
•CIP (PAA) designation obtained or in progress is an asset.
•Team management experience in an operational or underwriting environment.
•Demonstrated ability to positively influence change and improve processes.
What You Will Gain
•A comprehensive compensation program including base salary, eligibility for an annual bonus, a retirement savings plan, a share ownership plan, health benefits, wellness initiatives, and volunteer opportunities.
•A hybrid and flexible work model.
•Exceptional career development and advancement opportunities.
•A competitive vacation plan, with the option to purchase 5 additional days per year.
•Employee-led programs focused on gender, the LGBTQ+ community, origins, diversity, and inclusion.
•Corporate wellness programs to support employees' physical and mental health.
This job posting is for an existing vacancy that has been posted both internally and externally.
Aviva Canada may use artificial intelligence tools to facilitate the recruitment process, including to screen, evaluate, or select candidates for a position.
Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide workplace accommodations to candidates with disabilities, at all stages of the recruitment process and during employment.
