Description
GSS Tech Group is hiring a Senior Developer, Microsoft Dynamics 365 CRM, for a leading government financial institution in Abu Dhabi. You will design, build and maintain Dynamics 365 CRM solutions that support critical customer service and complaint management processes in a highly regulated environment. This is a hands on senior role. You will write code daily, lead the technical design of CRM solutions, and guide junior developers.
Responsibilities
•Lead the design, configuration, customization and implementation of Dynamics 365 CRM solutions aligned with business requirements
•Develop, test and deploy custom solutions using C#/.NET plugins, custom workflow activities, JavaScript and the Dynamics 365 SDK, covering both server side and client side development
•Build forms, views, dashboards, business rules, workflows and business process flows to automate processes and improve user experience
•Integrate Dynamics 365 with enterprise systems using REST/SOAP APIs, web services, Azure Logic Apps, Azure Functions and Azure Service Bus
•Lead solution architecture for CRM projects in line with enterprise architecture standards
•Configure security roles, business unit hierarchies and data management, and tune system performance
•Support system upgrades, patching and migration activities
•Conduct code reviews, manage version control and enforce development standards
•Prepare technical documentation, including solution designs, system documentation and release notes
•Mentor junior team members and work closely with business analysts, functional teams, project managers and Microsoft partners
Requirements
•Bachelor's degree in Computer Science, Information Technology, Software Engineering or a related field
•Minimum 5 to 7 years of hands on experience with Microsoft Dynamics 365 CRM / Customer Engagement (online and/or on premises)
•Proven experience delivering at least one full lifecycle Dynamics 365 CRM implementation
•Strong proficiency in C#/.NET, JavaScript and Visual Studio, including plugin development and the Dynamics 365 SDK
•Hands on experience with Azure Logic Apps, Azure Functions, Azure Service Bus and Azure DevOps
•Strong knowledge of REST/SOAP APIs, web services and enterprise integration patterns
•Proficiency in SQL Server, T-SQL and database design
•Experience with Git/Azure DevOps, CI/CD pipelines and release management
•Knowledge of Agile/Scrum and ITIL
•Microsoft Certified: Dynamics 365 Functional Consultant Associate, Dynamics 365 Application Developer Associate or Power Platform Developer Associate (PL-400), or equivalent
•Experience in banking, financial services or a government or regulatory environment is strongly preferred
•Experience with Power Platform (Power Apps, Power Automate, Power BI) is an advantage
•Excellent written and spoken English
•Please note: this role is for Dynamics 365 CRM / Customer Engagement only. Profiles focused on Dynamics 365 Finance & Operations, AX or Business Central will not be considered.
Conditions
•Opportunity to work on a high profile CRM platform for a leading government financial institution
•Competitive monthly compensation
•UAE employment visa and medical insurance
•Long term engagement with growth opportunities through GSS Tech Group
