ServiceTitan

Data Validation Analyst

In short

ServiceTitan, a software company for home and commercial service businesses, is hiring a Data Validation Analyst in Yerevan to ensure accuracy of client data migrated to its FieldRoutes platform. The role involves auditing migrated data, coordinating with Implementation Specialists and a Data Integrity team, and communicating directly with clients. It requires a Bachelor's degree, 1+ years of project management experience, strong attention to detail and analytical skills, and the ability to manage multiple projects under a fixed evening/night shift schedule.

What We're Looking For
We are seeking a detail-oriented and customer-focused Data Validation Analyst to join our team. The Data Validation Analyst will play a crucial role in ensuring the accuracy and integrity of data migrated from clients' previous software systems to FieldRoutes. This position involves collaborating closely with Implementation Specialists and our Data Integrity team to validate, audit, and address any issues encountered during the data migration process.
What You'll Do
•Work closely with Implementation Specialists and clients to review data in the FieldRoutes database post-migration.
•Conduct thorough audits of imported data to identify any discrepancies or errors.
•Document and report data issues to the Data Integrity team for resolution.
•Maintain clear and timely communication with clients regarding the status of their data validation process.
•Attend client meetings alongside Implementation Specialists to discuss data validation findings and address any concerns.
•Ensure accuracy and completeness of data validation requests submitted to the Data Integrity team.
•Juggle multiple projects simultaneously while adhering to deadlines and priorities.
•Provide ongoing support to clients during scheduled follow-up calls, addressing any outstanding data validation issues.
•Coach Implementation Specialists on best practices and tips & tricks.
What You'll Need
•Education: Bachelor's degree required or equivalent combination of work experience and education.
•Experience: 1+ years of project management.
•Excellent communication skills, both verbal and written, with the ability to interact professionally with clients and internal teams.
•Strong analytical capabilities for advanced problem-solving.
•Strong attention to detail and ability to identify data discrepancies.
•Ability to multitask and prioritize workload effectively in a fast-paced environment.
•Self-driven, results-oriented with a positive outlook and a focus on quality.
•Basic knowledge of Microsoft Office: Word, Excel.
•Experience working with JIRA and Salesforce.com preferred, but not required.
•Experience in Project Management.
•Quick learner and willing to be flexible.
When You Will Work
Mon-Fri 5Pm - 2Am (Armenia)
What We Offer
•Flextime, recognition, and support for autonomous work: flexible time off with learning and development opportunities, a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
•Holistic health and wellness benefits: company-paid medical, dental, and vision (available to employees and their dependents day 1), parent and siblings' insurance, wellness benefit, office massage, etc.
•Support for Titans at all stages of life: parental leave and support, financial planning tools, Employee Assistance Program services, and more.

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