Fairphone

Data analyst in customer support

In short

This role analyzes customer support performance metrics—response times, resolution rates, and ticket trends—to improve customer experience and operational efficiency at Fairphone, a sustainable electronics company. It involves building dashboards, running A/B tests on support initiatives, and delivering actionable insights to stakeholders. The position is based onsite in Amsterdam and requires mid-level experience (around 2 years).

About the Role

Fairphone is a global leader in sustainable, modular electronics on a mission to change the industry from the inside out. Built on strong social and environmental values, the company creates consumer electronics that make a real impact. This role sits within the Customer Support team, which focuses on tracking performance metrics and delivering insights to improve customer experiences and operational efficiency.

Responsibilities

•Monitor and report on key support metrics like response times and resolution rates on a regular basis

•Analyze trends in customer queries and ticket volumes to uncover opportunities for improvement

•Conduct A/B tests on support initiatives

•Build dashboards that deliver actionable insights to stakeholders

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