CX Team member
This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.
Job Family Definition
Provide professional solutions to the company end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence. Provide an escalation link for the company field employees, executives and channel regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with the company and/or its representatives, and complaints regarding an authorized dealer or channel.
Management Level Definition
Applies basic foundation of a function's principles, theories and concepts to assignments of limited scope. Uses professional concepts and theoretical knowledge acquired through specialized training, education or previous experience. Develops expertise and practical knowledge of applications within business environment. Acts as team member by providing information, analysis and recommendations in support of team efforts. Exercises independent judgment within defined parameters.
Education and Experience Required
•Typically a Bachelor's degree or equivalent experience and/or 1-2 years related experience or Master's degree.
Knowledge and Skills
•Basic knowledge in the field of Customer Relations. Demonstrated verbal communication and customer service skills.
•Knowledge of microcomputer hardware, basic-level knowledge of operating systems software.
•Demonstrated writing/correspondence skills.
Accessibility
HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing the secure accommodation form.
Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.
