Customer Success Manager Intern
This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world.
Job Description:
The Customer Success Manager is a designated advocate within HPE for post-sales account support coordination. The CSM works closely with the customer and multiple organizations within HPE to ensure effective implementation of HPE Customer Support, expediting resolution for critical customer issues, and effectively managing both technical and non-technical customer escalations.
What You'll Do:
As a member of the Customer Success Internship program, you may:
•Assist Customer Success Managers (CSMs) in preparing for and documenting quarterly business reviews, including performance metrics, trends, and progress updates.
•Develop an understanding of the customer's business objectives and how HPE products and solutions are deployed within their environment.
•Support customer relationship management activities by tracking action items, following up on requests, and ensuring timely communication.
•Collaborate with internal teams to help drive issue resolution and facilitate coordination between customers and HPE support organizations.
•Analyze customer case trends and operational data to help identify recurring issues, risks, and opportunities for improvement.
•Gain exposure to customer success best practices, technical support processes, and strategic account management activities.
What You'll Need:
•Currently pursuing a Bachelor's or Master's degree in Business, Operations Management, Engineering or a related field.
•Strong analytical, communication, and problem-solving skills.
•Excellent interpersonal skills and ability to work collaboratively in a team environment.
•Basic understanding of Customer Success principles and customer relationship management.
•Interest in networking technologies, including routing, switching, and wireless concepts.
•Passion for delivering exceptional customer experience and driving customer success.
•Self-motivated, organized, and eager to learn in a fast-paced environment.
What You'll Gain:
•Gain hands-on experience working with customers and Customer Success professionals.
•Learn how leading technology solutions help businesses achieve their goals.
•Build valuable communication, problem-solving, and relationship-management skills.
•Collaborate with teams across Support, Engineering, Sales, and Services.
•Receive mentorship and career development guidance from industry professionals.
This internship is a great opportunity to explore a career in Customer Success while developing skills that will help you succeed in the technology industry.
Salary:
The expected salary/wage range for this position: United States of America: Hourly Salary USD 35.00 - 41.00 in Georgia. The listed salary range reflects base salary. Variable incentives may also be offered. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
