About
Buenno's platform helps companies collect customer feedback from different sources, identify important insights, and turn them into concrete actions across the organization.
Responsibilities
•Help new customers get started and plan how to collect feedback
•Hold regular partnership meetings and help customers put results to use
•Answer customers' day-to-day questions about using Buenno
•Identify opportunities for customers to get more value and offer new solutions
•Act as the link between customers and product development
•Develop customer relationship management together with the CS Lead
•Manage customer accounts independently and grow them strategically
•Build a portfolio of satisfied, growing customers and contribute to recurring revenue growth
•Participate in developing the company's Customer Success processes
•Take responsibility for an area of the CS team's work based on strengths
Requirements
•Experience in B2B customer work, such as customer success, account management, or consulting
•Genuine curiosity about how customers' businesses work
•Ability to connect customer challenges to business goals and communicate with decision-makers
•Analytical mindset and ability to turn data into conclusions for customers
•Initiative and interest in developing new things
•Ability to learn new systems quickly and communicate with customers' IT teams
•Fluent Finnish
•Good English
Conditions
•Base salary 3800-4200€/month depending on your experience
•Uncapped commission; typical on-target earnings 4400-4800 €/month
•Commission is 10% of MRR from new upsells
•Opportunity to become a shareholder through the option program after the six-month probation period
•Hybrid offices in Tampere and Helsinki
•Close collaboration with the CS Lead and the rest of the team
•Second interview includes practical tasks
