Position Summary
Grow your career, create change, and elevate customer service excellence. We are looking for a motivated and tech-savvy Customer Service Advisor to join our EMEA team, delivering seamless, high-quality service from the first point of contact through order placement and after-sales support, contributing to the success of our new Customer Experience Center in Düsseldorf and driving the business forward.
This role is ideal for early career professionals who are motivated to learn, innovate, and build a rewarding career in a dynamic, tech-driven environment. You will gain hands-on experience, work closely with internal teams, and contribute to improving processes and customer experiences beyond traditional call center work.
Pay Range: €25,000 - €40,120 (placement within the range will vary depending on experience, qualifications, geographic location, and internal equity considerations)
Work Location: 100% on-site in Düsseldorf, Germany
Language Requirements: Fluency in both written and spoken English and German
Essential Duties
•Serve as the first point of contact for incoming sales enquiries via phone, email, and live chat
•Process sales orders accurately across multiple channels, including e-commerce, email, and telephone
•Raise customer quotations, proformas, and coordinate stock returns when required
•Work with Sales, Accounts, Technical Service, and Marketing teams to ensure seamless service
•Respond to order queries, manage non-technical complaints, and provide practical solutions
•Monitor backorders and keep customers informed of delivery updates
•Manage new account processes and maintain accurate customer documentation
•Keep the customer database up to date and ensure all information is logged
•Follow up on orders to support excellent after-sales service
•Develop foundational product knowledge to support customer interactions
•Work independently and collaboratively to maintain high levels of customer service
•Support best practices, efficiency, and continuous improvement within the team
Qualifications & Skills
•Bachelor's degree or equivalent in Hospitality, Business, Marketing, Life Sciences, or a technology-related field
•Experience in a customer-focused role is a plus; open to freshly graduated students
•Fluent written and spoken English and German
•Tech-savvy with strong IT skills; experience with ERP/CRM platforms; Microsoft D365 or Salesforce a plus
•Customer-focused mindset with a commitment to continuous improvement
•Strong organizational, administration, and multitasking abilities
•Excellent communication and interpersonal skills; able to build positive relationships
•Professional, adaptable, and calm under pressure
•Passionate about learning, growing, and advancing a career in customer service
Why Join Bio-Techne
•Competitive wages along with extensive benefits for employees and their families
•Investment in employees' financial futures through retirement programs and an employee stock purchase plan
•Career development through mentorship, promotional opportunities, training and development, internship programs, and more
•An international and diverse working environment, enriched by employee resource groups, volunteer and charity events, and employee events
•A culture of empowerment and innovation, where employees feel valued and encouraged to bring new ideas to the table
