About the Role
Does your customer-focused perspective meet solid banking and process understanding? When it comes to the customer journey, do you want to make the trip from first contact through KYC to successful onboarding as smooth and pleasant as possible? With us, you take on exactly that responsibility and continuously develop together with your colleagues.
Your Tasks
•For our Customer Onboarding & KYC area, you build the bridge between the business units and IT, identifying and developing customer-friendly services and customer journeys in our customer data processes.
•You analyze processes, support their implementation, and ensure through targeted testing that the solutions work reliably.
•You develop project proposals, present them to the relevant stakeholders, and contribute to the creation of business cases and cost-benefit analyses.
•You communicate bindingly with the responsible business units about project scope and delivery times, while independently conceptualizing functional requirements and subsequently aligning them with the involved interfaces – national and international – as well as with external service providers.
•You also actively contribute to backlog management, prepare framework meetings, and work out user stories.
•With your analytical and conceptual perspective, you continuously develop our customer data processes further and help make our customer journeys even more customer-friendly.
Your Profile
•Completed subject-specific degree or comparable qualification, for example a banking apprenticeship
•Experience in agile collaboration, in project environments, in conceptualizing functional requirements and in supporting their implementation
•High affinity for digital technologies and solid technical knowledge
•Enjoyment of working at the interface between business and IT
•Enthusiasm for artificial intelligence as well as willingness to actively explore and apply new opportunities for efficiency gains and innovation
•High team capability and independent way of working
•Analytical, conceptual, and holistic thinking ability as well as quick comprehension
•Excellent communication and presentation skills
•Ability to think beyond one's own horizon and develop sustainable solutions
•Very good German and English
Benefits
•Company pension scheme, capital-forming benefits, free Deutschlandticket & Bike LeasING, company restaurant
•Hybrid working model: in addition to working in the office, you can also work mobile – within the framework of operational, legal, and regulatory requirements
•Individual working time models, sabbatical, subsidies for care and childcare costs
•Own budgets for personal development and health plus a personal equipment budget for your mobile workplace
