Customer Experience Executive
Answer inbound calls, emails from Shareholders and assist them with their queries within the agreed service standards.
•Answer inbound calls from Shareholders and assist them to buy or sell shares within the agreed service standards.
•Respond to basic queries referring to senior colleagues where appropriate.
•Contribute to the completion of the team's workload.
•Improve own skills as knowledge within the operational team taking opportunities to identify area for improvement to processes and service.
•Undertake duties at a similar level as required.
•Ensure compliance with Equiniti's procedures, standards and reporting requirements, together with all relevant regulatory and statutory requirements, where appropriate implementing actions to protect our business at all times.
•Always to undertake the duties of this role in accordance with the requirements of the company's Regulators.
•Complete work within the security arrangements of Equiniti. Any deliberate contravention of these procedures may lead to disciplinary procedure.
•Ensure that all work is undertaken within the quality system.
•Ensure that work and ethics comply with all security arrangements both physical and information.
•Your breaks will be scheduled and you are expected to comply with them, to ensure the process is always within Service Level Agreements.
•You will be following the respective UK business holiday calendar.
