Equiniti

Customer Experience Executive - Voice(Night Shift)

In short

This is a Customer Experience Executive - Voice role on night shift at Equiniti, a UK/US-focused shareholder management fin-tech company, within its India operations team (Ops division handling contact centre and related operational support). The posting's responsibilities and required qualifications sections were left blank in the source. Benefits include leave, medical coverage, cab transport for UK/US shift staff, and life/accidental cover.

About Equiniti
Equiniti is a leading Shareholder Management Fin-tech Company, serving as the number one share registrar in the UK and number two in the USA. It specializes in providing top-notch infrastructure, technology, and solutions for shareholder administration, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success.
EQ India is a Global competency centre of EQ Group. Our Indian team is an integral part of our success, with 1300 employees operating out of Bangalore and Chennai, forming 25% of our global workforce, and 40% of our employees being women. We are recognised as Top Employer in India by Top Employer Institute.
We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services.
Division/Business Function
Ops - Our operations team in India serves as an extension of the global operations business located in the UK and US. The team in India provides comprehensive support across various critical operational areas, including Share registration services, retirement solutions, Investment Services, Employee Services, KYC Operations, contact centre operations, and Reconciliation services. Within these functions, we handle both voice and non-voice tasks. Our units efficiently process a large volume of complex transactions, ensuring adherence to client SLAs regarding quality and timelines. Additionally, we possess expertise in managing regulated activities, which are overseen by highly competent resources dedicated to this specific role.
Job Summary
(Not specified in the posting.)
Key Responsibilities
(Not specified in the posting.)
Qualification / Skills Required
(Not specified in the posting.)
Benefits
Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer:
•31 days + 9 bank holidays (UK)
•Business related certification expense reimbursement
•Comprehensive Medical Assurance coverage for dependents & Parents
•Two-way cab transport for staff working in UK & US shift
•Accidental & Life cover 3 times of concerned CTC
Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.

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