EXL

CSR Insurance 13 NOV

In short

This role handles back office transaction processing for a US P&C (Property & Casualty) insurance client, including mid-term changes, endorsements, coding, and correspondence. It involves data entry and copying information between systems, with low training time and very low average handling time per transaction. Requires a Higher Education Diploma with 0-2 years of relevant experience.

Responsibilities

•Process all back office transactions in US P&C client area, namely: Mid term changes, endorsements, Coding, correspondence etc.

•Primarily responsible for processing transactions as per the SLAs outlined by the client

•Ensure that all the transactions are processed as per defined and documented desktop procedures

•Ensure that the assigned targets in accordance with SLA are met

•Ensure that the quality of the transactions is compliant with predefined parameters

•Expected to work within strict deadlines, meet and continuously strive to exceed expectations for all process metrics and customer satisfaction measures

•Data entry

•Copying information from one screen/source to another

•Very low training, ramp time (between 0 to 5 days)

•Standard processing approach in almost all scenarios

•Very low AHT (between 0 to 5 mins) for processing

Requirements

•Higher Education Diploma with 0 - 2 years of relevant experience

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