About the Role
MUFG, a globally respected financial institution, is seeking a Crisis and Incident Data Analyst to join their Operational Resilience Team in London. This role offers the opportunity to play a pivotal part in strengthening MUFG's crisis and incident management capabilities across EMEA, ensuring the organisation remains resilient and responsive to disruption. You will be at the heart of data-driven decision-making, providing actionable insights that protect clients, colleagues, and the firm while supporting compliance with FCA, PRA, DORA, and wider operational resilience requirements.
What You'll Do
•Develop, embed and manage the data landscape across EMEA to support Crisis Management & Incident Management frameworks, tools and methodologies in line with regulatory requirements.
•Coordinate depth data analytics across people, process, technology, facilities, information and third-party dependencies within the Operational Resilience pillar to enhance organisational effectiveness.
•Deliver a centralised operational incident data model across EMEA that supports governance, audit and regulatory requirements.
•Maintain crisis and incident data governance processes including supporting documentation, repositories, reporting inventories and evidence stores.
•Develop automated reporting, analytics and dashboard capabilities that improve data quality, efficiency and organisational awareness throughout the business.
•Produce management information (MI), KPI/KRI reporting and resilience metrics for forums such as the Operational Resilience Practitioners Forum and Oversight Committee.
•Ensure incident records, classifications, impact assessments and reporting information remain accurate, complete, consistent and auditable for regulatory compliance.
•Assist with thematic reviews, maturity assessments and capability evaluations by identifying findings, control weaknesses, improvement opportunities and emerging resilience risks.
•Coordinate and support Bronze Incident Management Teams as well as Silver/Gold Crisis Management Teams during incidents or crises.
•Support integration of data from ServiceNow, Critical Event Management platforms and other resilience tooling while acting as a business SME for reporting capabilities.
What You Bring
•Demonstrated experience in Data Analytics preferably within Operational Resilience or Incident Management functions within financial services or similar regulated industries.
•Comprehensive understanding of ISO 22361:2022 guidelines for security and resilience—crisis management—and familiarity with regulatory changes caused by PS26/2, PRA PS7/26, FG26/3 or FG23/4.
•Knowledge of FCA/PRA Operational Resilience requirements as well as DORA regulations relevant to EMEA operations.
•Experience supporting incident or crisis management teams during major events including production of dashboards or executive reports for senior stakeholders.
•Strong analytical skills with proven ability to interpret complex datasets accurately while identifying meaningful trends that inform decision-making processes.
•Understanding of operational incident management principles including risk assessment methodologies used in crisis situations.
•Experience supporting regulatory reporting activities such as governance or risk reporting within large organisations.
•Proficiency working with large datasets using reporting technologies such as Power BI or Tableau; strong experience using ServiceNow platform is highly desirable.
•Excellent stakeholder engagement skills coupled with effective communication abilities enabling you to build strong relationships across business units.
•Preferred qualifications include CBCI or Operational Resilience related certification; SQL or data analytics qualifications are advantageous.
What Sets This Company Apart
MUFG stands out as one of the world's most respected financial institutions with a rich heritage rooted in trustworthiness, dependability, inclusivity and collaborative spirit. Employees benefit from supportive leadership committed to nurturing talent through comprehensive training programmes, flexible working arrangements, generous pension contributions, plus access to resources designed for personal growth.
What's Next
If you are ready to make a meaningful difference by joining MUFG's Operational Resilience Team, apply today by clicking on the link provided.
This advert will close 5th November.
We are open to considering flexible working requests in line with organisational requirements.
