About the role
Want to be part of a fast-growing global business that's changing the way parcels move? At InPost UK, we're on a mission to become the UK's leading out-of-home business, making sending and receiving parcels simpler, smarter and more convenient.
We're looking for a Credit Controller to join our Transactional Finance team in Edinburgh. You'll manage your own portfolio of Newstrade and Parcels customer accounts, taking ownership of cash collection, resolving disputes and building strong relationships with customers and internal teams.
If you're commercially minded, organised and enjoy solving problems in a fast-paced environment, this could be the role for you!
📍 Location: Edinburgh – Verdant Office, with hybrid working (3 days in the office)
📅 Shift Pattern: Monday – Friday
🕒 Hours: 36.25 hours per week
💰 Salary: £26,100 Per Annum
What you'll be doing
•Manage a portfolio of Newstrade and/or Parcels customer accounts, ensuring payments are made within agreed terms.
•Proactively follow up outstanding debt and escalate where necessary.
•Produce and issue customer statements and regularly review credit limits.
•Negotiate repayment plans where appropriate, balancing effective debt collection with positive customer relationships.
•Act as the first point of contact for customer queries via phone, email and written correspondence.
•Build strong relationships with customers, retailers, publishers and internal stakeholders.
•Investigate and resolve invoice and account disputes.
•Complete account reconciliations and ensure customer ledgers are accurate.
•Produce debtor reports and provide updates on portfolio performance.
•Maintain high standards of accuracy and data integrity across finance systems.
•Follow credit control processes relating to credit limits, account holds and legal referrals.
•Identify opportunities to improve processes and ways of working across the team.
•Support wider finance and commercial projects when required.
Perks of the job
You'll be joining a fast-moving, ambitious business where you can make a real impact. You'll work alongside talented people across finance, technology, e-commerce, logistics and supply chain, with plenty of opportunities to learn, develop and help shape how we work. We offer a range of benefits and flexible working options designed to support our colleagues both inside and outside of work.
What we're looking for
•Previous experience in credit control, accounts receivable or a similar finance role.
•Experience managing a portfolio of customer accounts is desirable.
•Excellent organisation skills and the ability to manage multiple priorities.
•Strong attention to detail and a commitment to accuracy.
•Confident using Microsoft Office, particularly Excel and Word.
•Experience with SAP or another ERP system would be advantageous.
•Excellent written and verbal communication skills, including the confidence to handle difficult conversations.
•Resilient and persistent, with a commercially aware approach to customer relationships.
•A strong team player who can also work independently.
•A natural problem solver who enjoys finding better ways of working.
The InPost process
We'll aim to get back to you within a few days to let you know if we'd like to progress your application. The first stage will usually be a 20-minute conversation with our Talent Team. If we both feel there's a connection, you'll then move through another one or two stages, depending on the level of the role.
