About the Role
As a Corporate Credit Specialist, you will manage credit cases by speaking directly with Corporate Card Members & Program Admins through inbound, outbound calls and emails. You will analyze credit situations, negotiate appropriate solutions, and deliver exceptional customer service while protecting American Express from credit risk.
This is a client-facing credit operations role requiring regular outbound calls with Corporate Card Members across Australia/New Zealand, Singapore and Hong Kong. It is not a back-office credit analysis role.
Responsibilities
•Handle inbound, outbound calls and emails from our Corporate Clients whose accounts are flagged as credit cases to be worked on by team members
•Negotiate with Card members or Client companies to determine the best course of action and gain agreement for both short and long-term solutions
Requirements
•Fluent in English (written and spoken), Cantonese and Mandarin for Singapore and Hong Kong markets
•Prior experience in customer service, call centers, hospitality, or sales is preferred. We also welcome fresh graduates who have demonstrated strong communication skills and exposure to customer interactions
•Experience in credit, risk, collections, or related financial services operations is an advantage
•Experience supporting premium or corporate clients, preferably across ANZ, Singapore, and Hong Kong markets
•Strong analytical, problem-solving, and negotiation skills
•Excellent customer service, communication, and relationship management skills
•Team player with a positive attitude and growth mindset
Benefits
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
•Competitive base salaries
•Bonus incentives
•Support for financial well-being and retirement
•Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
•Flexible working model with hybrid or onsite arrangements depending on role and business need
•Generous paid parental leave policies (depending on your location)
•Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
•Free and confidential counseling support through our Healthy Minds program
•Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
