Job Description
DXC Technology helps global companies with mission-critical systems and operations by modernizing IT, optimizing data architectures, and ensuring security and scalability in public, private, and hybrid cloud. The largest companies and public sector organizations trust DXC to deploy services that drive new levels of performance, competitiveness, and customer experience across their IT estates.
Basic Qualifications
DXC Technology is looking for a ServiceNow Technical Consultant to work on the development, configuration, support, and evolution of solutions on the ServiceNow platform.
The professional will work together with senior consultants, architects, functional analysts, and support teams, participating in the full cycle of demands, from requirements understanding to configuration, development, testing, demonstration, UAT, and go-live support.
This is a hands-on position, focused on delivering quality solutions, maintaining catalogs and forms, resolving technical incidents, automations, and continuous improvement of the platform.
Main Responsibilities
•Develop and configure solutions on the ServiceNow platform.
•Participate in requirements workshops and solution design discussions.
•Implement catalog items, forms, tables, workflows, rules, and automations.
•Configure Catalog Items, Forms, UI Policies, ACLs, and Flow Designer.
•Develop scripts in JavaScript and use Glide API features.
•Support configuration and maintenance of Incident, Request, Change, Problem, Knowledge, and Service Catalog processes.
•Handle incidents and technical requests related to the platform.
•Perform troubleshooting and root cause analysis.
•Participate in the development and monitoring of REST, SOAP, and API integrations.
•Support CMDB activities, data quality, users, groups, roles, and access controls.
•Prepare and execute technical tests and support UAT.
•Perform demonstrations of developed solutions.
•Support deployments and configuration replication between DEV, QA, and PROD environments.
•Produce and update technical and operational documentation.
•Work together with senior professionals to ensure architecture quality and compliance with functional requirements.
•Participate in continuous improvement and technical standardization initiatives.
Mandatory Requirements
•Hands-on experience in development, configuration, or support of the ServiceNow platform.
•Intermediate or advanced knowledge of ServiceNow ITSM.
•Experience with Service Catalog, Catalog Items, Forms, UI Policies, ACLs, and Flow Designer.
•Knowledge of JavaScript and Glide API fundamentals.
•Experience with Incident, Request, Change, and Problem Management.
•Ability to configure and customize platform features.
•Experience with technical testing, documentation, and deployment support.
•Understanding of Service Management concepts and principles.
•Good analysis and problem-solving skills.
•Adequate communication skills for interaction with clients and technical teams.
•ServiceNow Certified System Administrator (CSA) certification.
Desirable Qualifications
•ServiceNow Certified Application Developer (CAD) certification.
•Certified Implementation Specialist (CIS-ITSM) certification.
•ITIL 4 Foundation certification.
•Knowledge of REST, SOAP, API integrations, and MID Server.
•Knowledge of CMDB.
•Experience with Service Portal or interface configuration.
•Knowledge of HTML, CSS, XML, AJAX, AngularJS, or related technologies.
•Additional ServiceNow certifications or microcertifications.
•Basic knowledge of ITOM.
•English for reading technical documentation.
•Spanish will be considered a differential.
What We Offer
This position is also open to people with disabilities.
Various benefits, competitive salary, and our values make DXC one of the most important and attractive companies to work for in the world. At DXC our goal is to provide equal opportunities, respecting individuality, in order to build a balance between professional/personal life and constant opportunity for career development.
DXC's work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
