About the role
Do you enjoy building long-term relationships and seeing real impact from your work? At Hedepy we're changing how companies approach mental health, and we're looking for someone who will become a key partner for our corporate clients. We are Hedepy, an international mental health platform where more than 100,000 sessions took place last year. Besides individual clients, we take care of the mental health of employees at more than 100 companies, and this is the area we want to take to the next level. If you have a client-oriented approach, like order, and aren't afraid to stand in front of people (or a camera), we're looking for you.
What will be your main mission?
You'll be the main face of Hedepy for our B2B clients. Your task won't just be to "maintain" cooperation, but to actively improve and push this whole part of Hedepy forward. Thanks to you, clients will feel well cared for and get the most out of the service.
You won't be alone in this:
•Internally you closely cooperate with the Sales team, Customer Support, Dev team and Marketing.
•You have a partner who helps with organizing content and webinars.
•Common operational client questions are handled by our Customer Support, so you have more freedom for strategy and relationship building.
About 60% of your time will go to strategic portfolio care and onboarding. The rest you devote to renewals, upsell and necessary administration.
What will you specifically work on?
1. Onboarding and implementation (start of cooperation)
•Engagement already in the sales phase: You often enter communication with the client already during the sales process, at the latest at contract signing (which is handled by sales). This ensures smooth handover and good understanding of client needs.
•Tailored setup: You prepare an implementation plan, set up the system and create a company landing page.
•Communication support: You help with internal communication within the company so employees know about Hedepy and aren't afraid to use the service.
2. Care, retention and development (long-term cooperation)
•Relationship management: You are the main point of contact for HR managers and company management. You handle their questions and requests, including sensitive or crisis situations.
•Renewal and reactivation: You monitor contract validity and ensure timely renewal. You actively work with clients who use the service less and look for ways to reactivate them.
•Upselling: You monitor client needs and look for opportunities to expand cooperation with additional services, especially educational activities.
•Feedback: You monitor client satisfaction, collect feedback, testimonials and references.
3. Webinars and events (community and education)
Your goal is to build a community around Hedepy and raise awareness about mental health in companies.
•Webinars: You organize and ensure onboarding webinars in cooperation with lecturers.
•Events: You participate in preparing and running Hedepy Breakfast for our clients.
•Content: Together with our team and marketing you create communication and reactivation materials.
4. Data, strategy and admin (what holds everything together)
•Reporting: You regularly report usage data to clients and propose next steps based on the numbers.
•Voice of the client: You pass feedback to our Dev team and come up with ideas on how to make it easier for clients to use Hedepy.
•Administration: You prepare contracts and renewal addenda, check invoicing documents and create vouchers.
Requirements
How do we imagine you?
We're not looking for a superhero, but a partner with experience with B2B clients who likes order.
What's key for us:
•Thoroughness, reliability and attention to detail: You'll be responsible for contracts, invoicing and deadlines, so we need someone with attention to detail who can be relied on 100%.
•Good time management: You'll juggle many tasks at once, from webinars through emails to reports. You know how to organize your work and set priorities so nothing falls through.
Professional experience and skills:
•B2B experience: At least 2–3 years in a Customer Success Manager, Account Manager or other B2B customer care position.
•Presentation skills: You're not afraid to speak in front of people or a camera. The job includes webinars and training, so you can convey information clearly and engagingly.
•Client-oriented mindset and empathy: You can empathize with client needs, build trust and be a support to HR directors and CEOs when dealing with sensitive topics.
•Analytical thinking: Numbers and reports are not foreign to you. You can look at service usage statistics and explain to the client what they mean.
•Technical proficiency: Working with CRM, Excel/Google Sheets and presentation tools is your daily bread.
•Languages: You speak perfect Czech or Slovak and can communicate in English, as English is our company language.
Extra points for:
•experience organizing events or webinars
•basic sales skills (an advantage, not a requirement)
•interest in psychology and mental health, or a background in benefits or HR tools
•experience from a startup environment
•believing that therapy can help — then we'll understand each other 🙂
What we offer
•Meaningful work with a real impact on the mental health of thousands of employees
•Remote-first operation. If you're from Prague or Brno, you can also come to the office. :)
•International team from 10 different countries
•Space for your own ideas and the possibility to move the role in a progressively more strategic direction
•Free psychotherapy sessions at Hedepy 🙂
