Location
Hybrid role based in Almaty, Kazakhstan; office address: 280 Baizakova Street
Company
Publicly traded global healthcare organization providing data, analytics, and client services to the pharmaceutical and healthcare market.
What you will do
•Act as the primary contact for client inquiries and service requests.
•Analyze client data to identify trends and improvement opportunities.
•Coordinate with internal teams to meet client needs efficiently.
•Build long-term client relationships and support satisfaction, trust, and loyalty.
•Prepare and deliver client presentations, training sessions, and reports demonstrating service value.
Requirements
•Bachelor's degree in a relevant field.
•3–7 years of experience in client services or a related client-facing role.
•Russian and English proficiency required.
•Strong analytical, problem-solving, communication, and interpersonal skills.
•Ability to work independently and collaboratively.
•Experience in the pharmaceutical industry is an asset.
Nice to have
•Experience with data platforms, business intelligence tools, and issue-tracking systems.
•Experience with Power Query, DAX, and Python.
•Kazakh language skills.
Culture & Benefits
•Full-time employment in a hybrid work format.
•Opportunity to develop healthcare-market expertise.
•Accelerated career-growth opportunities and significant client exposure.
•Collaboration within a growing, supportive, and dynamic team.
