Position Overview
We are seeking a detail-oriented and motivated Cash Operations Associate to support daily cash operations within the Billing and Collections Shared Services organization. This role is responsible for processing cash-related transactions, researching and resolving unidentified cash, managing disbursements, bank reversals, and supporting billing and collections escalations. The position requires strong attention to detail, a commitment to accuracy and timeliness, and the ability to navigate multiple financial systems and collaborate effectively with internal teams and offshore partners.
Key Responsibilities
•Process cash disbursements, refunds, bank reversals, and other cash-related transactions accurately and within established timelines.
•Research and resolve unidentified cash, unapplied payments, and other outstanding cash items.
•Investigate billing and collections escalations and coordinate with appropriate teams to facilitate timely resolution.
•Review payment details, account information, and supporting documentation to determine appropriate processing and disposition.
•Monitor outstanding items, follow established procedures, and escalate complex or unresolved issues as needed.
•Maintain accurate transaction records and supporting documentation in accordance with operational controls and procedures.
•Collaborate with internal business partners, billing and collections teams, and offshore resources to support efficient daily operations.
•Utilize multiple financial and policy administration systems to research, process, and resolve cash-related transactions.
•Prepare and maintain daily reports to track processing volumes, outstanding items, and work completion.
•Identify recurring issues and communicate opportunities to improve processing efficiency, accuracy, and service delivery.
•Adhere to established quality standards, service-level agreements, and internal control requirements.
Requirements
•High school diploma or equivalent required; associate degree in accounting, finance, or a related field preferred.
•Prior experience in cash operations, payment processing, accounts receivable, or a related administrative role is a plus.
•Strong attention to detail and commitment to accuracy.
•Basic analytical, research, and problem-solving skills.
•Ability to manage multiple priorities and meet established deadlines.
•Effective written and verbal communication skills.
•Ability to work collaboratively with internal teams and offshore partners.
•Ability to learn multiple financial systems.
•Willingness to learn established procedures, apply sound judgment, and escalate issues appropriately.
