Fiserv

Business Insights & Performance Manager (m/w/d)

In short

This role supports data-driven management of Fiserv's Merchant Business in the DACH region by analyzing sales, customer and business metrics, building and automating dashboards/KPI systems, and delivering decision-making insights to management and stakeholders. Fiserv is a global fintech and payments company. The role requires strong analytical skills, Excel and BI tool experience (Power BI, Tableau), and very good German plus good English skills.

Overview
As Business Insights & Performance Manager (m/w/d) you support the data-driven management of our Merchant Business in the DACH region. By analyzing relevant business, customer and sales metrics, you create transparency, identify optimization potential, and deliver valuable decision-making foundations for management and departments.
Your Tasks
•Analysis and evaluation of sales, customer, product and company metrics to identify opportunities, risks and performance drivers
•Consolidation and preparation of data from various internal and external sources, ensuring high data quality
•Development, automation and continuous optimization of reports, dashboards and KPI systems for management, sales and other stakeholders
•Conducting ad-hoc analyses and creating decision-making foundations for strategic and operational questions
•Identification of optimization potential along the customer journey and within sales processes
•Supporting management and the Merchant Business Leadership Team through data-driven analyses, recommendations and business cases
•Close collaboration with Sales, Finance, Marketing, Product Management, Operations and international teams
•Further development of analytical methods, reporting structures and management tools for sustainable improvement of business performance
•Support for strategic projects as well as market, competitive and potential analyses
•Point of contact for questions regarding business performance, data analyses and sales management within the organization
What You Bring
•Successfully completed studies in Business Administration, Business Informatics, Data Analytics, Statistics or a comparable qualification
•First or several years of professional experience in Business Analytics, Sales Analytics, Business Intelligence, Performance Management or Sales Management
•Strong analytical skills as well as the ability to present complex issues clearly and appropriately for the target audience
•Very good Excel skills as well as experience with BI and reporting tools (e.g. Power BI, Tableau or comparable solutions)
•Experience working with larger datasets; knowledge of SQL, data modeling or databases is an advantage
•Interest in sales processes, business models and economic relationships
•Structured, independent and solution-oriented way of working
•Strong communication skills and enjoyment of collaborating with different departments and stakeholders
•Very good German skills and good English skills, written and spoken
What We Offer
•A responsible position with high visibility within the Merchant Business DACH
•Direct collaboration with management as well as national and international stakeholders
•Diverse opportunities to actively shape the data-driven management of a leading payment company
•Exciting projects at the intersection of sales, strategy, data analysis and business development
•Modern analysis and reporting tools, as well as room for new ideas and innovative approaches
•Flexible working hours within a flextime arrangement
•The possibility to work up to 15 working days per year abroad from numerous countries
•30 days of vacation per year
•Attractive additional benefits such as company pension scheme, employee stock purchase programs and mobility offers
•Individual training and development opportunities
•Corporate benefits and much more

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