About the area
Deutsche Bank combines its expertise in the retail banking business in one division – with the brands Deutsche Bank and Postbank as market leaders in Germany and a global network, covering the bank's business with wealthy clients worldwide as well as with retail clients and small to medium-sized enterprises.
In its home market Germany, as well as internationally, the retail bank offers its clients high-quality financial services from a single source – from comprehensive offerings for retail clients, through support for demanding entrepreneurs and their families, to solutions for smaller and medium-sized companies in key markets of the eurozone.
The retail bank is, alongside the Corporate Bank, the Investment Bank and Asset Management with its asset manager DWS, one of the four business divisions of the Deutsche Bank Group. Deutsche Bank is Germany's leading bank with a global network and firmly rooted in Europe.
Your responsibilities
•You are responsible for the closing-oriented advisory of the clients served within the team. You handle independently the appointments you have arranged yourself as well as those passed on from the advisory and call center.
•Your focus is needs-based advisory and sales of banking products (accounts, cards, building society savings, deposits) as well as products for other relevant needs of the Personal Banking target group (consumer financing, provision/pension, building society savings). In addition, on a voluntary basis, you can advise on simple investment needs. You are responsible for the successful implementation of new service processes, in particular certification according to Service DIN, in the branches.
•You have your own credit competence for personal loans as well as IDD certification, possibly AnsFuG certification, and take into account the quality requirements in the lending and provision business.
•You stimulate customer needs by applying standardized advisory processes and close successfully, or routinely refer them to specialists (particularly for mortgage financing).
•You actively address your clients regarding digital services (e.g. online/mobile banking) and knowledgeably convey to customers the advantages of the bank's digital features. You continuously develop your technical, sales, process and digitalization know-how.
•You support our customers with transactions, service and administrative activities (e.g. by directing them to self-service terminals).
•You have strong knowledge of digital features and independently further develop your technical know-how.
•You process all appointments set from the advisory center and use interactions from branch business and advisory meetings to arrange follow-up appointments.
Your skills and experience
•You have completed training as a bank clerk (Bankkauffrau/Bankkaufmann).
•You bring sales orientation as well as good knowledge of the retail product range and solid knowledge of products covering basic needs.
•You have good skill in arranging appointments and are experienced in closing-oriented advisory of clients.
•You convince through your confident and competent demeanor towards clients and have good sales and communication skills.
What we offer
We offer a wide range of benefits covering all your professional and personal needs.
•Emotionally balanced: A positive attitude helps us master the challenges of everyday life – professionally and privately. Benefit from offerings such as counseling in difficult life situations and offerings to promote mental health.
•Physically fit: With offerings to maintain your personal health and a supportive work environment, the bank helps you stay physically fit. Benefit from offerings such as extensive check-up examinations, vaccination offers and counseling on healthy living.
•Socially connected: Exchange with others opens new perspectives, advances us professionally and personally, and strengthens our self-confidence and well-being. Benefit from offerings such as support through the pme family service, the FitnessCenter Job, flexible working time models (e.g. part-time, job tandem, hybrid working) as well as programs to promote diversity, equal opportunity and participation.
•Financially secure: The bank secures you not only during your active career but also financially for the future, and supports your flexibility and mobility – whether private or professional. Benefit from offerings such as retirement provision contribution plans, banking services for employees, company bicycle or the Deutschlandticket, and use exclusive employee conditions and individual advice from the employee bank.
Since benefits vary slightly depending on location, please contact your recruiter for specific questions.
The position is offered as full-time and part-time.
For questions about the recruitment process, Madeleine Müller is happy to help.
Contact Madeleine Müller: +151 40648855
