About the Division
In the Private Bank, Deutsche Bank combines its retail banking expertise in a single business division – with the Deutsche Bank and Postbank brands as market leaders in Germany and a global network covering the bank's business with wealthy clients worldwide as well as with private clients and small to medium-sized companies.
In its home market Germany as well as internationally, the Private Bank offers its clients high-quality financial services from a single source – from comprehensive offerings for private clients to the support of demanding entrepreneurs and their families to solutions for small and medium-sized companies in important markets of the eurozone.
The Private Bank is, alongside the Corporate Bank, the Investment Bank and Asset Management with its asset manager DWS, one of the four business divisions of the Deutsche Bank Group. Deutsche Bank is Germany's leading bank with a global network and firmly rooted in Europe.
Your Tasks
•You are responsible for the conclusion-oriented advice of the clients supervised in the team. You independently handle both self-arranged appointments and those assigned from the advisory and call center.
•Your focus is on needs-based advice and the sale of banking products (accounts, cards, home savings, deposits) as well as products for further relevant needs of the Personal Banking target group (consumer financing, provision, home savings). Additionally, on a voluntary basis, you can advise on simple investment needs. You are responsible for the successful implementation of new service processes in the branches, in particular certification according to the Service DIN.
•You have your own credit competence for personal loans as well as the IDD certification, if applicable the AnsFuG certification, and take into account the quality requirements in the loan and provision business.
•You awaken customer needs by applying standardized advisory processes and close successfully or pass these on routinely to specialists (particularly for home financing).
•You actively approach your clients about digital services (e.g. online/mobile banking) and knowledgeably convey to customers the advantages of the bank's digital features. You continuously develop your technical, sales, process and digitalization know-how.
•You support our customers with transactions, service and administrative activities (e.g. by transferring them to self-service terminals).
•You have strong knowledge of digital features and independently develop your technical know-how further.
•You process all appointments assigned from the advisory center and use interactions from branch business and advisory meetings to arrange follow-up appointments.
Your Skills and Experience
•You ideally have completed training, e.g. in a commercial, service-oriented or banking-related field. Training as a bank clerk is an advantage but not a mandatory requirement. Motivated career changers (e.g. from retail, hospitality or other service-oriented sectors) with strong customer orientation are explicitly welcome.
•You bring sales orientation as well as good knowledge of the retail client product range as well as solid knowledge of products for covering basic needs.
•You have good skill in appointment scheduling and are experienced in conclusion-oriented advice of clients.
•You convince through your confident and competent demeanor towards clients and have good sales and communication skills.
What We Offer
A broad range of benefits covering all your professional and personal needs:
•Emotionally balanced: Benefit from offerings such as counseling in difficult life situations and offerings to promote mental health.
•Physically fit: Benefit from offerings such as extensive check-up examinations, vaccination offers and advice on healthy living.
•Socially connected: Benefit from offerings such as support through the pme family service, the FitnessCenter Job, flexible working time models (e.g. part-time, job tandem, hybrid working) as well as programs to promote diversity, equal opportunities and participation.
•Financially secure: Benefit from offerings such as retirement contribution plans, banking services for employees, company bicycle or the Deutschlandticket, and use exclusive employee conditions and individual advice from the employee bank.
Benefits may vary slightly depending on location; for specific questions, please contact your recruiter.
The position is offered full-time and part-time.
For questions about the recruitment process, Madeleine Müller is happy to help.
Contact Madeleine Müller: +151 40648855
