Team Overview
The Tenant and Employment (T&E) Back Office Operations Representative is responsible to complete email responses, review identity verification documents, complete recommendation transactions, fulfill consumer disclosures, and/or research and resolve consumer disputes. Back Office Operations Rep support both customer and consumers who use T&E services to screen individuals for rental housing and employment opportunities.
This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
Role Overview And Core Responsibilities
•Maintains a consistent high level of knowledge regarding T&E products, services, and tools.
•Understands and consistently demonstrates knowledge of specific T&E business processes when performing all back office operations work.
•Maintains a solid understanding of U.S. credit/financial principles along with knowledge of U.S. criminal justice system/criminal background report and U.S. rental housing system/housing report (eviction) concepts.
•Adheres to established processes and procedures when responding to support emails, reviewing identity verification document, completing criminal and eviction recommendation transactions, fulfilling consumer disclosure requests, and/or when researching and resolving consumer disputes.
•Works with QA and team lead to improve individual performance based on feedback and coaching to ensure high quality work product is delivered to T&E customers and consumers.
•Performs other duties as assigned.
Required Knowledge And Experiences
•0 - 3 years of experience in an operations job role or customer care/support job role.
•Moderate skills in Microsoft applications
•Excellent verbal, written, and interpersonal communication skills.
•Must be self-motivated and a self-starter.
•Demonstrate attention to detail in all work completed.
•Proactively works to improve knowledge and adherence to company processes and procedures.
•Collaborates well with others in a team-oriented work environment.
•Adapts well to change and can adjust priorities as needed.
•Displays time management skills to properly follow-up on in progress work, while balancing new work assigned through our operations work queues.
