About the Role
GEA is one of the leading suppliers for the food and beverage processing industry, as well as for a wide range of other process industries. Around 18,000 employees in more than 60 countries contribute significantly to GEA's success. GEA offers interesting and challenging tasks, a positive work environment in international teams, and opportunities for personal development and growth in a global company.
We are looking for a profile with a background in industrial automation, preferably with knowledge of the Bakery sector.
The candidate will provide fast and effective technical software support to commissioning technicians on job sites and to customers, during start-up, testing and after-sales support phases. The activity is carried out mainly from the company office, providing remote technical assistance. The role involves diagnosing and promptly resolving hardware, software and automation issues, helping to reduce commissioning time and plant downtime.
The position does not involve continuous travel to customer sites; however, in case of specific technical needs, support alongside colleagues directly on-site may be required.
Responsibilities / Tasks
•Provide remote technical support to on-site technicians for issues related to PLCs, HMIs, inverters and drives, Profinet or ETH IP industrial networks;
•Analyze software anomalies and malfunctions through remote connections, diagnostic logs and consultation with field personnel;
•Support commissioning, start-up and testing of plants, verifying the correct operation of operating sequences and process logic, including making software modifications;
•Collaborate with the electrical and automation engineering offices to manage non-conformities and implement corrective actions;
•Draft technical reports on interventions carried out and keep information on issues encountered and solutions adopted up to date.
The role reports to the head of the Installation & Commissioning department.
Your Profile / Qualifications
•Technical diploma or degree in Industrial Automation, Electronic Engineering, Mechatronics or equivalent disciplines;
•In-depth knowledge of industrial PLCs (Siemens and Allen Bradley);
•Experience in programming and diagnostics of HMI systems (Siemens, Allen Bradley and Optix);
•Knowledge of industrial networks (Profinet, Profibus, Ethernet/IP, Modbus TCP, OPC-UA, etc.);
•Knowledge of remote access and industrial teleassistance systems;
•Familiarity with SEW drives, Danfoss or Allen Bradley inverters, servomotors and SEW motion control systems;
•Ability to read and interpret electrical diagrams, P&ID and technical documentation;
•Good problem solving and root cause analysis skills;
•Ability to work under pressure and manage operational emergencies;
•Good communication skills to interact effectively with field technicians, customers and technical offices;
•Good organizational and priority management skills;
•Availability to provide support during time slots compatible with international job sites;
•Prior experience in industrial automation, commissioning or technical assistance;
•Knowledge of English, both written and spoken;
•Knowledge of additional languages (Spanish, Portuguese, French) is a plus;
•Availability for travel (worldwide).
Contract & Compensation
Hiring under the CCNL Metalmeccanico Industria (Italian metalworking industry collective agreement), with level defined based on experience and skills acquired. The indicative salary range for the role is between 45 and 55 K RAL, to be evaluated based on experience, technical skills, level of autonomy and alignment with the reference market. The overall compensation offer may include variable components and additional company benefits, which will be detailed during the selection process.
GEA is proudly certified as a Top Employer, confirming its commitment to the well-being, development and valorization of its people.
