Job Description
Experience & Qualifications
•8-12+ years of professional experience in a SAM Pro Administration role.
•Hands-on SAM Pro administration – Candidate must have configured/administered SAM Pro, not simply worked as a SAM analyst using the platform.
•Configuration experience – Should demonstrate actual SAM Pro configuration, scheduled-job, integration, access, reporting and upgrade experience.
•SAM functional understanding – Should understand entitlements, installations, reconciliation, ELP and compliance sufficiently to understand the business impact of platform/data issues.
•Bachelor of Arts/Science or equivalent degree in computer science or related area of study.
•Language: Fluent in English, both verbally and written.
ServiceNow SAM Pro Administration
•Administer, configure and maintain the ServiceNow SAM Pro application.
•Manage SAM Pro configurations supporting business and operational requirements.
•Maintain software models and support normalization-related technical activities.
•Manage and deploy SAM Pro publisher/content packs.
•Monitor SAM Pro scheduled jobs and troubleshoot failures.
•Administer users, roles, groups and application access.
•Maintain SAM Pro workflows, business rules and scripts where required.
•Develop and maintain SAM reports and dashboards.
•Monitor overall SAM Pro application health and resolve technical issues.
Integration & Discovery Support
•Monitor and troubleshoot integrations and SAM data feeds.
•Support discovery-source troubleshooting affecting software inventory.
•Troubleshoot data import and integration failures.
•Support APIs and connectors used by the SAM ecosystem.
•Work with the appropriate platform/infrastructure teams on MID Server-related dependencies.
•Investigate data-flow issues between discovery/inventory sources and SAM Pro.
•Partner with SAM Operations to investigate technical issues affecting reconciliation and ELP results.
•Troubleshoot software installation, discovery, normalization and model-related data issues.
•Support inventory and entitlement data-quality remediation.
•Support technical execution for bulk data imports and corrections.
•Identify technical root causes for discrepancies impacting SAM reporting and reconciliation.
Platform Change, Upgrade & Release Support
•Support SAM Pro upgrade planning and testing.
•Perform impact analysis and regression/UAT support for SAM Pro changes.
•Coordinate deployment of approved technical changes.
•Support publisher-pack upgrades.
•Troubleshoot production defects following releases.
•Ensure production changes follow established change-management and segregation-of-duties controls.
Skillset
•8–12 years overall IT / ServiceNow experience
•Strong hands-on experience administering ServiceNow SAM Pro
•Strong understanding of SAM Pro architecture and configuration
•Software models and normalization
•Discovery and software installation data
•Entitlements and reconciliation
•Scheduled jobs, data imports, integrations and APIs
•Reports and dashboards
•User/role/access administration
•Experience troubleshooting ServiceNow/SAM Pro production issues
•Understanding of CMDB and Discovery concepts
•Ability to analyze technical SAM Pro issues independently
•Good understanding of Software Asset Management processes
•Strong troubleshooting, documentation and stakeholder-management skills
Preferred Skills
•ServiceNow Certified System Administrator (CSA)
•ServiceNow SAM-related certification/accreditation
•ServiceNow Discovery / CMDB knowledge
•IntegrationHub/API/integration experience
•ITIL Foundation
•Exposure to enterprise inventory sources such as SCCM, Intune, ServiceNow Discovery and Tanium
•Knowledge of major software publishers such as Microsoft, Oracle, IBM, SAP, VMware/Broadcom and Adobe
At DXC Technology, the work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
