Job Title: GHR Ops
Experience: 10-15 years
Role Summary
The HR Operations Assistant Vice President (AVP) leads the delivery of HR Operations services within a Global HR Central Services model, ensuring high-quality, efficient, and compliant service delivery across the employee lifecycle. The role acts as an escalation point for complex cases, while driving process standardization, governance, and continuous improvement. The AVP partners closely with HR stakeholders, leads operational execution, and ensures strong risk and control frameworks are maintained.
Employee Lifecycle Management
•Lead execution of end-to-end employee lifecycle processes to ensure accuracy, consistency, and compliance
•Ensure alignment of lifecycle processes with regulatory and business requirements
•Partner with Payroll and HR stakeholders to ensure accurate downstream processing
Severance & Involuntary Termination Operations
•Lead end-to-end severance and involuntary termination operations, ensuring accurate and compliant execution
•Act as the initial escalation point for complex severance cases, including redundancy and mutual separations
•Ensure governance, approvals, and legal requirements are adhered to across all severance processes
•Partner with various HR teams on severance / termination execution
•Lead tracking, reporting, and audit readiness of all involuntary exit activity
•Drive process improvements and standardization initiatives within severance operations
Service Delivery
•Serve as a trusted partner to Global and Regional HR Business Partners to provide end-to-end operational and administrative support on strategic people initiatives, organizational changes, workforce management activities and ad hoc projects across multiple jurisdictions
•Partner closely with HR Business Partners and business stakeholders to drive the successful execution of organizational restructuring and workforce transformation initiatives, ensuring accurate translation of business decisions into HR systems, operational processes, and employee lifecycle activities
•Manage PE management processes, provide governance, risk assessment, stakeholder coordination, and process advisory support to ensure compliance and effective execution
•Manage the end-to-end Breach Notification process, acting as the central point of coordination across HR, Compliance, Risk, Legal, and business stakeholders to ensure timely reporting, escalation, resolution, and regulatory compliance
•Manage and conduct employee exit interviews, document feedback, identifying workforce trends, and providing insights to support retention and organizational effectiveness strategies
•Manage the immigration processes, ensuring regulatory compliance, effective vendor management across relevant jurisdictions
•Manage and monitor Return-to-Office (RTO) and hybrid working arrangements, partnering with HR Business Partners and Business Leaders to support workforce planning, policy adherence, reporting, and employee engagement objectives
•Manage and execute employee lifecycle programs, including probation management, contract renewals, ensuring alignment with business strategy, regulatory requirements, organizational policies and exceptional employee experience
•Leverage workforce analytics, employee insights and operational metrics to support informed decision-making, workforce planning and strategies
•Act as a key point of coordination between HR stakeholders, employees, managers, and external vendors (where required) to ensure the efficient delivery of HR operational processes and services
HR Systems, Data & Documentation
•Ensure integrity and governance of employee data within HR systems (e.g., Workday)
•Produce HR documentation ensuring quality, compliance, and consistency
•Ensure effective document management, retention, and audit readiness across operations
•Drive improvements in data quality, controls, and system utilization
Compliance, Risk & Controls
•Ensure strong risk and control environment, including identification and escalation of issues
•Lead and support HR audits, ensuring completeness and accuracy of documentation as required
•Stay informed of regulatory changes and ensure operational readiness
•Ensure all HR activities are managed in accordance with internal policies, governance requirements, regulatory obligations, and service level commitments while maintaining a high standard of risk management and operational excellence
Process Improvement & Operational Excellence
•Drive process optimization, standardization, and automation initiatives across HR Operations
•Identify and implement improvements to enhance service efficiency and effectiveness
•Support transformation and operating model initiatives within Global HR Operations
•Promote a culture of continuous improvement and operational excellence
Stakeholder Management & Collaboration
•Partner with HR Business Partners, COEs, and business stakeholders to deliver integrated HR operations
•Build strong stakeholder relationships and act as a trusted advisor on HR Operations matters
•Collaborate across regions to ensure consistency and alignment of service delivery
•Engage with vendors and external partners as required
Reporting & Performance Management
•Analyze operational data to identify trends, risks, and improvement opportunities
•Provide insights and recommendations to support decision-making
