Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
About the Role
As an Applications Expert for Transmission Electron Microscope (TEM) and/or Small Dual Beam (SDB) products, you will broadly lead efforts from solving customer challenges to maximizing product value. Working with customers across a wide range of fields such as semiconductors and materials, you will have a position that directly impacts business growth through technical discussions, demonstrations, and internal collaboration (sales, service, R&D, marketing).
The Staff Applications Scientist in the Transmission Electron Microscope (TEM) and Small Dual Beam (SDB) applications team is responsible for providing technical expertise in support of these products.
What You'll Do
•Build trusted relationships with customers and act as a key technical person for the instruments and applications
•Explain complex technical content clearly and deliver persuasive technical presentations
•Lead TEM/SDB product demonstrations and sample evaluations, driving projects in collaboration with sales and service teams
•Understand customer needs and challenges and translate them into optimal application solutions
•Create successful customer experiences through training and technical support
•Conduct equipment performance evaluation and benchmarking, providing feedback to the development team for product improvement
•Collect and share application case studies, competitive information, and market trends internally and externally
•Collaborate with marketing to contribute to technical content and promotional activities
•Promote adoption of new applications through conferences, seminars, and workshops
•Lead application evaluation and verification of new products, acting as a bridge to R&D
•Contribute to raising the team's overall level through mentoring team members and knowledge sharing
Detailed Responsibilities
•Cultivate positive customer relationships and act as a high-level customer interface for specific instrument/applications issues; explain complex technology details; give in-depth technical presentations
•Lead TEM/SDB product demonstration or customer's sample evaluation, leading communication with sales and supporting teams to prepare for the demonstration, and deliver a professional report after the demonstration, to give a strong positive impact on business success
•Conduct customer support and applications training and translate customer needs into workable solutions
•Maintain demo tool with benchmarked performance, and provide continuous feedback to the product groups on system performance, features, and potential problems
•Document application examples and competitive landscapes, collect voice of customer, explore product adoption on the local market, and coordinate marketing collateral generation with the marketing team; participate in conferences and workshops to promote new application solutions
•Collaborate with marketing/development groups on future product developments; lead new product application testing and communication with R&D
What We're Looking For
•Practical experience and specialized knowledge in TEM or FIB/SEM (SDB)
•Experience in troubleshooting and optimization of analytical equipment
•Hands-on practical experience with TEM/SDB at a research institution or company (guideline: 1 year or more)
•Strong communication skills (able to convey technical content appropriately to the audience)
•Customer-oriented, able to proactively tackle problem-solving
•Able to collaborate with diverse teams (including global teams)
•Able to communicate in English (business level)
•Flexible to domestic and international business travel (guideline: 25–50%)
Experience / Other Requirements
•Profound knowledge of advanced technology diagnostics as well as fault-finding techniques, operational optimization, and experience with analytical equipment; specifically, electron/ion microscopes are required
•1 or more years' experience in a relevant commercial/research establishment with intensive hands-on experience on TEM/SDB
•Excellent, enthusiastic, clear communication skills, both written and verbal, with a diverse audience are critical to the success of this position
•Excellent customer interfacing skills a must
•Proven ability to interact with cross-functional and cross-cultural teams
•Fluent English is a must
•Frequent traveling and ability to travel both domestically and internationally; possession of a valid passport
Education
•Master's degree or higher in Materials Science, Chemistry, Physics, or a related field
•Candidates with a PhD or particular expertise in specific microscopy application areas are welcomed
•Typically requires an MS degree, higher preferred, in Materials Science, Chemistry and/or Physics with strong post-academic background demonstrating expertise in critical microscopy application areas
Why This Role?
•Engage with customers across diverse cutting-edge fields such as semiconductors, materials, and life sciences
•A dynamic position with influence across both technical and business dimensions
•An environment to broaden your expertise while collaborating with global teams
