About DXC Technology
DXC Technology helps global companies with their mission-critical systems and operations, modernizing IT, optimizing data architectures and ensuring security and scalability in public, private and hybrid cloud. The largest companies and public sector organizations rely on DXC to deploy services that drive new levels of performance, competitiveness and customer experience across their IT estates.
About the Area
Resilient and solid cloud and infrastructure solutions form the foundation of any IT environment, ensuring simplified, optimized and managed services, an always-connected company, a scalable strategy, maximum efficiency in multicloud and on-premises environments, and more. We help modernize your IT environment with cloud services and deliver critical, secure and cost-effective hosting, network and mainframe capabilities.
Essential Job Functions
•Act as a focal point between Project (Build) and Operations (Run) teams, facilitating an efficient transition of services to production.
•Coordinate Service Transition activities, ensuring proper transfer of knowledge, processes and responsibilities.
•Prepare and track transition plans, handover schedules and operational readiness milestones.
•Conduct follow-up, readiness, Go/No-Go and transition closure meetings.
•Ensure execution and validation of operational readiness checklists before entering production.
•Assess risks, dependencies and operational pending issues, supporting mitigation of business impacts.
•Ensure technical, operational and support documentation is complete, up to date and available to the teams involved.
•Coordinate Knowledge Transfer (KT) sessions, training and shadowing activities for support teams.
•Ensure the definition of support, monitoring and escalation processes aligned with ITSM best practices.
•Monitor Hypercare periods and post-Go-Live stabilization, tracking indicators, risks and corrective actions.
•Report status, risks and results to stakeholders, technical teams and governance forums.
Basic Qualifications
•Completed higher education in Information Technology, Engineering, Business Administration or related fields.
•Experience in Service Transition, Transition to Run or IT Service Transition.
•Experience in infrastructure, applications, cloud, workplace or managed services projects.
•Experience coordinating handover between project and operations teams.
•Knowledge of ITIL processes and IT service management frameworks.
•Experience with operational risk management and production readiness.
•Familiarity with ITSM and project management tools, preferably ServiceNow ITSM and SPM.
•Ability to work in complex corporate environments with multiple stakeholders.
•Communication, collaboration and alignment skills across multidisciplinary teams.
•Organization and attention to detail for managing activities, schedules and documentation.
Desirable Qualifications
•ITIL Foundation certification or higher.
•Knowledge of SIAM (Service Integration and Management) environments.
•Experience in transitions involving multiple suppliers.
•Knowledge of IT Service Governance processes.
•Experience in global and multicultural environments.
•Knowledge of Service Continuity and Operations practices.
What We Offer
Various benefits, a competitive salary and our values make DXC one of the most important and attractive companies to work for in the world. At DXC our goal is to provide equity of opportunity, respecting individuality, in order to build a balance between professional/personal life and constant career development opportunities.
Diversity and Inclusion
All our opportunities are open to people with disabilities (PCDs).
DXC's work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles and life circumstances.
