Job Description
DXC Technology helps global companies with mission-critical systems and operations by modernizing IT, optimizing data architectures, and ensuring security and scalability in public, private, and hybrid cloud. The largest companies and public sector organizations trust DXC to deploy services that drive new levels of performance, competitiveness, and customer experience in their IT estates. Learn more about how we deliver excellence for our clients and colleagues at DXC.com.
About the Area
Our Modern Workplace area is responsible for delivering innovative solutions that ensure secure, efficient, and collaborative digital work environments. We work with cutting-edge technologies to support critical operations, ensuring high availability, productivity, and superior experience for our clients.
Essential Job Functions
•Perform technical field support (Field Service) for end users.
•Perform installation, configuration, corrective and preventive maintenance of laptops, desktops, printers, and peripherals.
•Perform diagnostics and troubleshooting of hardware, software, and connectivity.
•Provide support for Microsoft Windows, Microsoft 365 environments, and mobile devices.
•Carry out IMACD activities (Install, Move, Add, Change, Dispose of assets).
•Control, record, and track the life cycle of IT assets.
•Support demands related to local infrastructure, networks, and connectivity.
•Ensure a positive experience for users through agile, quality service.
Basic Qualifications
•Experience with technical field support (Field Service).
•Experience with installation, maintenance, and troubleshooting of laptops, desktops, printers, and peripherals.
•Knowledge of Windows operating systems, Microsoft 365, and mobile device support.
•Basic knowledge of networks, connectivity, and local infrastructure.
•Experience with IMACD activities and IT asset management.
•Ability to work autonomously resolving incidents and requests.
•Good communication and focus on user experience.
Desirable Qualifications
•Experience in large corporate environments.
•Knowledge of ITSM tools and ticket management.
•Familiarity with inventory processes and asset control.
•Knowledge of best practices in IT support and service management.
•Certifications related to Microsoft, technical support, or ITIL will be considered a plus.
What We Offer
Various benefits, a competitive salary, and our values make DXC one of the most important and attractive companies to work for in the world. At DXC, our goal is to provide equal opportunity, respecting individuality, in order to build a balance between professional/personal life and constant opportunity for career growth.
This position is also open to people with disabilities.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.
