About the team
The UX/UR Chapter team, made up of around ten people and 2 areas of expertise - user research and design - designs and develops digital products and services, including those integrating AI (Artificial Intelligence), around the world, enabling more efficient processes and improving the experience of our employees, customers and patients. By leveraging data, we also develop new approaches with business teams, enabling them to make the best decisions, create solutions that generate a competitive advantage, while minimizing our carbon footprint and that of our customers.
How will you CONTRIBUTE and GROW?
As a User Researcher, you will:
•Participate in the choice of an appropriate research methodology
•Support the preparation of field data collection (e.g.: writing interview guides, developing questionnaires)
•Participate in collecting the needs and expectations of patients, customers, users and employees (e.g.: conducting interviews, taking notes...)
•Participate in facilitating workshops to engage and align stakeholders
•Participate in modeling observed interactions with accessible and engaging representations (e.g.: journey mapping, process mapping)
•Model concepts and user journeys
•Provide recommendations to improve and enrich the services studied, focusing on needs and usage
•Work on extremely diverse topics, digital and AI, reflecting the diversity of Air Liquide's markets (example profiles: nurses, truck drivers, buyers, beverage distributors, or Air Liquide employees)
•Be an ambassador for user-centered approaches
Are you a MATCH?
Academic background
Bachelor's +4 or +5 in design with a very strong interest in understanding human behaviors, usages and emotions.
Experience level
First internship in user research or school project focused on experimental and observational research methods.
Valued qualities
•Eager to learn
•Empathetic
•Team spirit
•Autonomous
•Curious
•Creative
Languages
•Fluent English: written and spoken
•Another language is a plus
Expected references
•CV
•Portfolio
