About OpenAI
OpenAI is an AI research and deployment company that develops AI systems and products, aiming to ensure that general-purpose artificial intelligence benefits humanity and is deployed safely.
Responsibilities
•Own enablement for OpenAI products, including ChatGPT Enterprise and Agents, and define patterns that support adoption across enterprise business and technical teams
•Serve as a subject matter expert for designated product areas, build expertise, support internal enablement, identify emerging customer use cases, and synthesize customer feedback to inform product development
•Lead customer enablement throughout the customer lifecycle, from onboarding through expansion, optimization, and long-term adoption
•Design and deliver onboarding sessions, advanced capability trainings, executive briefings, hackathons, and hands-on workshops for senior leaders and working teams
•Drive customer activation, sustained usage, and measurable business value through structured enablement programs
•Partner with Sales, Solution Architects, and Delivery Leads to drive adoption across the core product suite
•Develop and refine reusable training assets, playbooks, and best practices based on patterns observed across customers and regions
•Gather and synthesize feedback from training and enablement engagements, and share insights with internal stakeholders to inform product and program improvements
Requirements
•6+ Years of experience in customer-facing, enablement, or instructional roles, engaging C-level, business, and technical audiences in complex enterprise environments
•Exceptional presentation and communication skills, including the ability to explain AI capabilities as practical value for senior and executive audiences
•Strong product fluency across ChatGPT, Agents, and the broader OpenAI ecosystem, with practical understanding of applying AI to real-world workflows and enterprise use cases
•Experience leading workshops and enablement programs, designing learning journeys, facilitating live sessions, and responding to questions in real time
•Ability to identify patterns across customers and translate them into scalable approaches that improve adoption
•Ability to connect product capabilities to business outcomes such as productivity gains, operational efficiency, cost reduction, risk mitigation, or revenue impact
•Ability to adapt quickly in live customer environments while maintaining clarity, ownership, and momentum
•Humble attitude, eagerness to help others succeed, and curiosity to learn about emerging AI capabilities
•Personal commitment to fostering the safe and responsible evolution of AI
Conditions
•Relocation assistance is available to new employees
•The role is based in London, with 3 days per week in the office
