About the Role
Iron Mountain is seeking an analytical Account Resolutions Associate to join our team.
In this role, you'll play a pivotal part in resolving customer disputes and unlocking blocked payments to directly improve our Accounts Receivable and Days Sales Outstanding. By connecting teams across Billing, Sales, and Operations, you will transform billing friction into clear solutions while upholding financial accuracy and building lasting customer trust.
What You'll Do
•Investigate and Resolve Disputes: Investigation billing, pricing, service, and contractual inquiries in close collaboration with internal teams to ensure timely case closure.
•Validate and Execute Adjustments: Gather and review supporting documentation to issue approved credits, rebills, adjustments, or dispute rejections within established SLAs.
•Partner with Collections: Work closely with Collections Associates to prioritize high-value dispute cases blocking active payment collection.
•Identify Root Causes: Track recurring dispute drivers and share actionable insights to help optimize core financial workflows and prevent future issues.
What You'll Bring
•1+ years of experience in Accounts Receivable, Billing, Dispute Resolution, Customer Service, or Collections.
•For internal candidates: Must have held their current position within the company for at least 6 months.
•Strong knowledge of billing workflows, financial controls, and dispute resolution processes.
•C1 Level fluency in English with excellent written and verbal communication skills.
•Hands-on proficiency with ERP systems (e.g., SAP, Oracle) and Microsoft Excel or Google Suite.
•Bachelor's degree in Finance, Accounting, Business Administration, or a related field (preferred).
What We Offer
•Shifts: Monday to Thursday from 7:00 a.m. to 4:30 p.m., and Fridays from 7:00 a.m. to 4:00 p.m.
•Location: Hybrid work model. (Connecta 26) Bogotá.
•Competitive compensation and benefits aligned with experience.
•Flexible work options/alternative work options to support work–life balance.
•Comprehensive health, wellness, and retirement plans.
•Opportunities for continuous learning and professional growth.
Category: Customer Support
