Chubb

【安達產險-38025】客戶服務部客服專員

In short

This role handles an insurance company's 0800 policyholder hotline, answering inquiries, managing complaints, and making outbound calls to new or problem policyholders. The employer is Chubb, an insurance company, hiring for its Customer Service Department in Taipei. It requires 2+ years of insurance-industry phone customer service experience, strong communication skills under pressure, and familiarity with CRM and MS Office tools. No shift work is required.

Responsibilities

•0800 policyholder hotline service and answering insurance-related inquiries from policyholders

•Handling internet and voice messages

•Handling customer emotional complaints

•Outbound calls to new policy policyholders and abnormal cases

•Carrying out tasks assigned by supervisor

•Implementing improvement plans or proposals to increase customer satisfaction

Requirements

•2+ years of experience in insurance industry 0800 phone customer service; complaint handling experience preferred

•Good communication and coordination skills, high stress tolerance

•Proficient in operating relevant customer service CRM systems and MS Office software (Outlook, Excel, Word)

•Insurance license preferred

•No shift work required

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